Shipping policy
AQUAVD Shipping Policies
Shipping Policies for AQUAVD (aquavdshop.com)
At AQUAVD, we are committed to ensuring your order is processed and delivered in a timely and efficient manner. Please read our shipping policies carefully to understand how we handle shipping and delivery.
1. Order Processing
a. Order Confirmation
Once your order is placed, you will receive an email confirmation. This email will include details of your order, including the order number, product details, and shipping address.
b. Processing Time
Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). During peak periods or promotional events, processing times may be longer.
2. Shipping Methods and Delivery Times
a. Domestic Shipping (New Zealand)
- Standard Shipping: 3-5 business days
- Express Shipping: 1-3 business days
b. International Shipping
- Standard International Shipping: 7-14 business days
- Express International Shipping: 3-7 business days
Delivery times may vary depending on the destination country and customs processing.
3. Shipping Rates
Shipping rates are calculated at checkout based on the weight, dimensions of the package, and the shipping destination. We offer free standard shipping on orders over a certain amount, which will be indicated on our website.
4. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your delivery through the carrier's website. Please allow up to 24 hours for tracking information to be updated.
5. Shipping Restrictions
a. P.O. Boxes and APO/FPO Addresses
We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical street address for delivery.
b. Restricted Countries
Due to certain regulations, we are unable to ship to some countries. If your country is not available at checkout, it means we currently do not ship to that location.
6. Duties and Taxes
For international orders, the recipient is responsible for any customs duties, taxes, and fees that may apply. These charges are determined by the destination country and are not included in the shipping cost. AQUAVD is not responsible for any delays caused by customs processing.
7. Lost or Damaged Packages
a. Lost Packages
If your package is lost during transit, please contact our customer service team at [customer service email] with your order number and tracking information. We will work with the carrier to locate your package or send a replacement if necessary.
b. Damaged Packages
If your package arrives damaged, please take photos of the damage and contact our customer service team within 48 hours of receiving your order. We will assist you with filing a claim with the carrier and provide a replacement if needed.
8. Changes to Shipping Address
If you need to change your shipping address after placing an order, please contact us immediately at info@aquavdshop.com. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order has been processed.
9. Contact Us
If you have any questions or concerns about our shipping policies, please contact our customer service team at [customer service email]. We are here to assist you and ensure you have a positive shopping experience with AQUAVD.
AQUAVD Team
Thank you for choosing AQUAVD. We are committed to delivering your order with the highest standards of service and care.