Refund policy

AQUAVD Return and Refund Policy

At AQUAVD, we are committed to providing you with the highest quality products and customer service. We take pride in our meticulous manufacturing process and the superior quality of our ingredients. Due to the nature of our products and to ensure the safety and satisfaction of our customers, we have established the following return and refund policy:

1. All Sales Are Final
   Once an order is placed on aquavdshop.com, it is considered final and cannot be canceled or refunded. We encourage you to review your order carefully before completing your purchase.

2. Damaged or Defective Items
   In the rare event that you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will gladly replace the item or offer a store credit, subject to verification of the damage or defect. Please provide detailed information and photos of the damaged or defective product to expedite the process.

3. Incorrect Orders
   If you receive an incorrect item or your order is missing an item, please contact our customer service team within 7 days of receiving your order. We will promptly rectify the issue by sending the correct item or the missing item at no additional cost to you.

4. Contact Us
   For any issues related to your order, including damaged, defective, or incorrect items, please reach out to our customer service team at [customer service email] with your order number and detailed information about the issue. We are here to assist you and ensure your satisfaction.

Thank you for choosing AQUAVD. We appreciate your understanding and support of our return and refund policy.

For any further inquiries, please do not hesitate to contact us at info@aquavdshop.com

AQUAVD Team